IT Administrator

About SpendLab:

SpendLab empowers over 200 organizations annually to reclaim overpaid payments through comprehensive accounts payable recovery audits. Our data-driven approach leverages cutting-edge technologies like AI, ML, and LLM to meticulously scrutinize outgoing cash flows and identify instances of incorrectly processed VAT within financial administrations. We delve into the invoice and payment streams of large private and public entities, pinpointing inaccuracies and unlocking substantial recoveries on a no-cure, no-pay basis. Our impressive client portfolio attests to our rapid growth and unwavering commitment to excellence. Additionally, we are actively transforming our business into a product software company that not only facilitates recovery but also proactively safeguards our clients’ liquidity and instills the peace of mind of having their AP process under the tightest control. We are thrilled to announce the expansion of our business into Serbia and are now actively hiring for various positions. Join us and be part of our growing team!

About the Role:

SpendLab is looking for an IT Administrator to join our growing team in Serbia. In this role, you’ll provide essential remote IT support, including handling events, AV setups, networking tasks, and helpdesk services. You will deliver excellent customer service to colleagues, ensuring that all technical needs are met to keep the team productive and supported.

You’ll be responsible for managing IT-related ticket handling, Windows OS deployment, asset management, hardware procurement, and assisting in the implementation of IT systems. You will also help facilitate IT onboarding for new hires, ensuring that systems and applications are set up smoothly.

Responsibilities:

• Provide onsite IT support for events, AV setups, helpdesk, and networking tasks

• Deliver professional customer service to colleagues both in-person and via company-approved communication platforms

• Collaborate with the IT support team to ensure all SpendLab team members are fully supported and productive

• Manage IT tickets to resolve issues efficiently and meet SLAs

• Administer systems and applications, including Windows OS in an enterprise environment

• Facilitate IT onboarding sessions for new hires, ensuring smooth transitions

• Procure and manage hardware, including asset management and liquidation

• Assist with implementing IT systems in new office spaces

• Experience SOC compliance & ISO 27001

Qualifications:

• 3+ years of hands-on IT support experience

• Experience with Windows and PC hardware, troubleshooting, device management, and liquidation

• Familiarity with enterprise environments, specifically managing Microsoft applications like Office 365, Active Directory, and Azure

• Proven ability to meet or exceed SLAs and goals with minimal supervision

• Basic understanding of networking concepts such as DNS, DHCP, VLANs, etc.

• Experience in managing IT systems and processes, with a focus on security and efficiency

• Physical ability to lift and carry hardware equipment up to 25kg

Nice to Have:

• Experience with ITSM software

• Demonstrated professional and courteous written and verbal customer service skills

• Experience with project management

Benefits and Perks:

• 25 days of vacation

• Laptop provided
• We are in the process of establishing a legal entity in Serbia, which will enable us to offer additional benefits and perks